Terms of service.

FEES AND PAYMENTS 

  1. All quotes must be paid in 2 payments (excluding retainer packages) 50% before any work has commenced, and the following 50% when all images have been submitted. Any additional fees (eg. cost of additional props that need to be purchased, as agreed during the initial creative direction consultation), are charged additionally to the final invoice.   

  2. After the final payment has been made, this is deemed as confirmation that the client approves of all images and Koko Kreative is not required to re-shoot or make any changes to the images supplied. If you have any issues with the product images, please raise before final payment is confirmed.

  3. Images can not be used or shared without final payment being made. Failure to respect this, will result in all images being retracted, products recycled and no reimbursement of the deposit payment. 

  4. Koko Kreative does not offer refunds or exchanges of any payment unless agreed prior to a shoot commencing.

  5. If a monthly service is initiated, the client is required to pay the monthly payment at the beginning of each consecutive month. No work will begin until the monthly payment is received in full. 

  6. If engagement in monthly service is terminated, the client is required to pay 50% of the remaining payment at the time of cancelation (3 month, 6 month etc).

  7. Once the photography package has been selected and the first payment made no changes to a client’s choice of package can be made.

  8. If express content delivery is required (7 days or less), Koko Kreative will charge an express turnaround fee of $150 on top of the original content creation fee. This is to cover the cost of express photography services, prop or background purchasing and express retouching.

  9. Any changes to the brief post a shoot commence (eg. prop variations, background changes, colour theme or overall aesthetic, specific product placement requirements etc.) will require an additional payment of 50% of the cost of the shoot. 

  10. Koko Kreative doesn’t offer a re-shoot due to a change of mind or any personal preferences that were not communicated in the briefing stage.

  11. Koko Kreative offers 1 round of post-editing revision. Any further post-editing requirements will incur an additional cost per image.

COPYRIGHT 

  1. Koko Kreative retains the copyright for all images created and grants permission for use of these images to the client. All content created by Koko Kreative is owned by Koko Kreative and can have permission retracted at any time if any of the terms and conditions are broken or if images are used in a way that was not originally disclosed during the brief. 

  2. Koko Kreative may use the images for its own promotional purposes unless the client purchases exclusive rights to the images. Exclusive rights are to be charged at an additional 50% of the cost of the photoshoot.  

  3. The client may not use content in a defamatory or other unlawful manner; the client may not falsely represent that the client is the original creator of a work that is Koko Kreative licensed content. 

  4. The client must not edit or alter images in any way and present or credit Koko Kreative unless approved prior. 

POSTAGE & STORAGE 

  1. The cost of delivery to Koko Kreative is the client's responsibility. If the client requires the product to be returned to the client after a shoot the client must advise Koko Kreative and arrange for either collection (during business hours) or covering of the return postage costs. If the client requires our return service, the goods will be returned back using Australia Post service and packed to the best of our ability. If the client wishes to add insurance to the return parcel, they must advise Koko Kreative prior to return.

  2. Products can not be collected from Koko Kreative until final payment has been made for the photography shoot. This is to protect both Koko Kreative and ensure we have enough time to shoot. 

  3. The products received by Koko Kreative before a shoot, are the only products which will be photographed, any additional products provided after a shoot will be charged as a separate shoot. This includes sending products with updated packaging, missing products, updated sizes or products.

  4. Whilst we handle all products and packaging with care, Koko Kreative is not responsible for any damage to the clients products or packaging during a shoot. 

  5. It is assumed that if a product has not been picked up; or delivery organised within 30 days of the photoshoot finishing, Koko Kreative is not required to hold onto the products; unless stated prior that the client require the client products to be held onto and approved by Koko Kreative. If a following photoshoot is not booked within 3 months of the shoot, the products will not be stored.    

 PRODUCTS 

  1. Products must be supplied to Koko Kreative in a condition suitable for photography (eg. clean and free from damage). 

  2. If products require cleaning, repair or preparation during the photography or/and post processing, this will attract an additional charge of $40 per hour for intensive editing, if possible (depending on product condition). 

AGREEMENT

  1. Koko Kreative reserves the right to cancel our services and refund any transaction at our discretion. 

  2. By transferring the initial payment (or first monthly installment) you are agreeing to the above terms & conditions of service.